Never Miss a Lead
When you can't answer, Never Miss a Lead texts the caller from your business straight away and sends you an alert. So they hear from you while they're still deciding who to book.
From £49 a month14 days freeNo contractSet up for you
Example messages. You choose the wording.
How it works
Calls still ring you first, exactly as they do now. Never Miss a Lead only steps in when you don't answer.
You're on a session, on a walk, driving, or it's gone 7pm. The call rings out.
From your business, in your words, with your booking link if you have one. They can also leave a voicemail.
"Hi, it's Paws & Progress. Sorry we missed your call. How can we help?"By text and email: who called, what they said, and their voicemail. Reply from your dashboard or just text back from your phone.
Keeps your existing number. Unanswered calls on your mobile divert to us with a short code we'll walk you through, or we give you a new local number for your website and ads. Usually both.
Built for dog trainers, walkers, groomers and behaviourists, and works the same for any UK service business that can't always get to the phone.
See it in action
Two quick examples from a made-up dog trainer, Sam at Paws & Progress. Press play to hear a missed call answered.
Example call with a made-up business and caller. Both voices are AI.
Hi, it's Paws & Progress. Sorry we missed your call. How can we help? Reply STOP to opt out.
Hi! Do you do 1-2-1s? My rescue lurcher pulls like mad. We're in March
Paws & Progress: Yes! 1-2-1s at your home are £45, or 4 for £160, and March is in our area. Can I take your name?
Used your prices and areaLucy. Could Sam ring me tomorrow after 12?
Paws & Progress: Of course, Lucy. I've passed that to Sam, who'll call you after 12 tomorrow.
Booked a call-back for youRing our demo line and don't expect anyone to answer. You'll get the text within a few seconds.
Calculator
Put in your own numbers. Be honest, and if you're not sure, keep it low.
One recovered client covers 5 months of Text-Back.
An estimate based only on the numbers you enter, not a promise. Uses 4.33 weeks per month. Text-Back is £49 a month.
Pricing
Every plan starts with a 14-day free trial and no setup fee. Card required: cancel before day 14 and you won't be charged.
Every missed caller gets a text from you. You get the alert.
After your free trial. Or skip the trial: £99 setup.
Everything in Text-Back, plus an AI assistant that replies to their texts for you.
After your free trial. Or skip the trial: £99 setup.
Everything in Smart Text, plus a friendly AI voice that answers the calls you can't.
Includes 150 AI call minutes, then 30p a minute. Or skip the trial: £249 setup.
£39 / £79 / £129 a month. Message us and we'll apply it for you.
£490, £990 or £1,490 a year. Ask us and we'll set it up.
Most trainers start with Smart Text. You can move up or down any time. Book a quick call.
If no missed caller replies to our text in your first 30 days of service, tell us and we won't charge you for the following month.
"Recovered" means a missed caller replied to our text, or (on Smart Text and AI Receptionist) the AI took their details. Needs your diverts set up as agreed on your onboarding call.
FAQs
No. You can keep the number everyone already has. We give you a UK number that sits behind the scenes, and your mobile sends calls you don't answer to it. If you'd like, we can also give you a new local number to put on your website or ads, which rings your mobile first.
Nothing changes for callers. Your phone still rings as normal. You dial a short code (we send it to you, matched to your network) so that calls you don't answer, or calls when you're busy or out of signal, go to Never Miss a Lead instead of your voicemail. You can switch it off again with one code.
Most UK networks support this. Vodafone Pay As You Go doesn't, so we'll use a new number instead. Some tariffs charge for diverted calls, so check yours.
Yes, alongside it. Add your booking link and it goes in the text, so callers can book straight away. It works with any booking system that has a link, including Calendly, Acuity, Fresha and your own website. It doesn't connect into your diary itself.
Only what you tell it. When we set you up, you give us the basics: your services, prices, the area you cover, when you run classes and how to book. It uses just that to answer questions, get the customer's details and send your booking link. It won't make up prices or promise anything you haven't told it.
If someone mentions a bite, aggression, a complaint or anything it isn't sure about, it says you'll be in touch and hands the chat straight to you. The moment you reply yourself, it goes quiet on that chat. You can pause it or switch it off any time in your dashboard.
It's built for UK GDPR. You stay in control of your callers' data and Big Bark Media handles it on your behalf under a data processing agreement. Every text names your business and lets people reply STOP. Call records, messages and voicemails are deleted after 12 months. We give you a paragraph to add to your privacy policy, and the voicemail greeting tells callers they're being recorded.
Yes. There's no minimum term. Cancel during the 14-day trial and you won't be charged anything. After that it's month to month. If you cancel, any tracking number we gave you keeps ringing through to your phone so you have time to update your listings, and one code switches your mobile divert off.
That's fine. Alerts arrive as normal text messages and email. To reply to a caller from any mobile, just text our number with the short code from the alert, like "#4821 Yes, I have space on Thursday". The dashboard is there if you want it, but you don't need it.
Usually a few working days. Under Ofcom's UK phone number rules, our phone provider has to verify the business behind every number before it goes live, so we'll ask for some business details. Then we set up your texts with you and do a test call together.
Make sure it gets an answer. Try Never Miss a Lead free for 14 days.
Prefer to chat? Message us on WhatsApp or email info@bigbark.media.